We at Training Systems Design are committed to protecting your privacy. Our goal is to provide you with a positive experience on our websites and when using our apps, products and services, while at the same time keeping your Personal Information, as defined below, secure. Our privacy practices are described below. This Privacy Policy covers all of our services and sites, including social media platforms and apps. By visiting the Websites, using our services, or providing us with your Personal Information (as defined below), you are accepting and consenting to the practices, terms and conditions described in this Privacy Policy.
California Privacy: Orders placed from California comply with California laws regarding collection and use of personally identifiable information.
For ease of reference, we will use the following terms in this Privacy Policy: "our", "us" or "we" means Training Systems Design. "Websites" include all Training Systems Design websites as well as social media platforms and apps.
Training Systems Design may collect Personal Information from people who browse our webpage or who purchase or participate in our services. If you do not provide us with Personal Information, then information from your browsing history is not linked to you personally but is stored only as anonymous user data. "Personal Information" means any information that can be used to identify you or that is associated with you as an identifiable person. Training Systems Design collects the following information from you when you browse our web page:
Training Systems Design may collect the following information from you when you purchase or use our services:
Information may be aggregated and/or anonymized. When information is aggregated, it is combined with information about other customers and users. When information is anonymized, Personal Information is removed from collected data and the remaining portion of the data, containing only Non-Personal Information, is repurposed for internal or external use, such as, for example, to determine how many users viewed a particular website page or advertisement. Aggregated information that includes Personal Information is considered Personal Information until it has been anonymized. Anonymized information is considered Non-Personal Information. In general, usage data collected when you visit our Websites or use our services is both aggregated and anonymized so it does not identify you personally and is therefore Non-Personal Information.
Our Websites and services are not directed to, nor does Training Systems Design knowingly collect Personal Information from children under the age of 13. If we are informed that we have collected the Personal Information of a child under the age of 13, we will delete that Personal Information from our systems. If you believe we might have inadvertently collected Personal Information from or about a child under the age of 13, please contact us at info@trainingsystemsdesign.com.
We may collect and process the data about you in the following ways:
Information you give us. If you fill in forms on our Websites or correspond with us by phone, email, chat, or otherwise, you may be providing us with information about you, which may include Personal Information. This includes information you provide when you: register on Training Systems Design Websites; register for or subscribe to any of our services; search for a service; place an order; participate in social media functions; complete a survey; participate in an event; download firmware or other content; or report a problem with Training Systems Design Websites or our services or otherwise request support. Personal Information you give us may include your name, address, email address, phone number and other contact information, financial and credit card information and any other information that can be used to personally identify you.
Additional Information we collect about you. We may automatically collect information when you use our Websites or services, including:
Information we receive from other sources. We work closely with third parties who provide services to us (including, for example, business partners and subcontractors in technical, payment and delivery services) and we may receive information about you from them.
We may use the information we collect for a number of purposes. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. The uses we make of such information include the following:
Under no circumstances do we rent or sell your Personal Information to third parties for marketing purposes.
We may share Personal Information in the following ways:
In addition, we may share aggregated and anonymized Non-Personal Information, including usage data about our services, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with our services, and to generally improve home networking. We've taken steps to ensure that this information cannot be linked back to you, and we require third parties to keep all shared information in its anonymized form.
For certain services, Training Systems Design may provide the opportunity for you to connect and interface our services with one or more third party products and services, which will involve the exchange of information with the third party service. Training Systems Design is not responsible for the privacy practices of third party partners. If you access a third party product or service in this manner, you consent and agree to the privacy policy of such third party. We encourage you to carefully read the privacy policies and terms of use of any third party providers.
Any third parties with whom we share your Personal Information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your personal information.
When making purchases Training Systems Design uses a payment processor to verify your payment card information. Your payment card information is passed through to the payment processor and is not collected or stored by Training Systems Design. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose.
You have the right to ask us not to process your Personal Information for marketing purposes. We will inform you (before collecting your Personal Information) if we intend to use your Personal Information for marketing purposes, or if we intend to disclose your Personal Information to any third party for marketing purposes.
We will always give you choices about your Personal Information. Some choices are presented up front in the form of opt-in notices or acceptance boxes for marketing to you or sharing your Personal Information with third parties. In certain cases, where permitted by law, we also may give you the choice to opt-out. "Opt-out" means you have already chosen to opt-in, but you later changed your mind. One form of opt-out is clicking the Unsubscribe link in a marketing email. This will take you off our marketing email list. Training Systems Design's general policy is to have users opt-in, rather than opt-out, to receive marketing information and to allow the sharing of information with third parties. Please note that these opt-in/opt-out choices do not apply to the receipt of mandatory website, customer service, or order or shipping confirmations, which you may receive periodically unless you cancel your service or order.
When you purchase new services, we will only use your Personal Information for the purposes set out (i) in this Privacy Policy and (ii) in any notification provided to you at the time of purchase.
The data that we collect from you will be stored at locations in the United States. We also use cloud-based applications and services to store and process your Personal Information, which could result in your Personal Information being stored outside your country of residence, unless it is the U.S.
We will take such steps as are reasonable to make sure we and our service providers do not breach the privacy principles that govern our collection of your personal information. By providing your Personal Information to us, you fully understand and consent to the transfer, processing and storage of Personal Information outside of your country of residence where data protection standards may be different, and you consent to disclosure and use of your Personal Information to overseas service providers who may not fully comply with the particular laws of your country. Our Privacy Policy and our practices are designed to provide a globally consistent level of protection for Personal Information all over the world. This means that even in countries whose laws provide for less protection for your information, Training Systems Design will still handle your information in the manner described in this Privacy Policy and in conformity with all applicable laws.
We need your help in keeping your Personal Information accurate and up to date, so please notify us of any changes to your Personal Information. You can access and update your Personal Information and communication preferences at any time in the following ways:
We will honor your reasonable request to:
We will respond to your request as promptly as possible upon receipt. We may ask you to verify your identity before we can act on your request. If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us.
We note again that, if you choose to no longer receive marketing information from us, we may still communicate with you about other matters, such as product and service updates for our services you have purchased and customer support matters.
We will only retain your Personal Information to fulfill the purposes for which it was collected or as required for legitimate business purposes as described in this Privacy Policy or otherwise as permitted by law.
You may request to have your Personal Information deleted from our records. You may request the deletion of your records by calling +1 (805) 389-8101 or by emailing us at info@trainingsystemsdesign.com.
You may request a report of Personal Information collected by Training Systems Design over a 12-month period. You may request this information by calling toll-free +1 (805) 389-8101 or by emailing us at info@trainingsystemsdesign.com.
We may use automatic data collection tools like cookies, embedded web links, and widgets (collectively, "web tools"). These web tools collect certain information that your browser or your mobile device sends to Training Systems Design Websites, such as computer IP address, browser type, and service provider. In addition, Training Systems Design may use small pieces of code called web beacons. Web beacons allow a website to transfer or collect information through a graphic image request. This allows Training Systems Design to collect information such as the address of the page you are visiting, the address of the referring page you previously visited, what browser or mobile device you are using, and your display settings. Training Systems Design and any advertising partners we work with may use web beacons, for example, to find out if advertising on Training Systems Design websites and other websites that contain Training Systems Design ads is effective, or if certain videos on Training Systems Design websites are being viewed.
Training Systems Design may use web tools for the following purposes:
You have the following choices regarding Training Systems Design's use of web tools:
You may refuse to accept cookies by activating the appropriate setting on your browser or mobile device. However, some features of Training Systems Design Websites and our services may not work as intended if you disable cookies, and areas that require registration or authentication and Training Systems Design Website store transactions will not be accessible.
Many advertising companies are members of the Digital Advertising Alliance or the Network Advertising Initiative and provide opt-out choices on their websites.
We do not currently respond to web browser "do not track" signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Privacy Policy.
Third parties may collect information about your online activities over time and across different websites when you use Training Systems Design Websites. To avoid tracking by these third parties, you can exercise the choices above to reject cookies, although Training Systems Design has no control over and cannot confirm whether these third parties honor the “do not track” browser choices you have made.
We strive to maintain reasonable administrative, technical and physical safeguards designed to protect the information collected by Training Systems Design Websites and our services. Unfortunately, the transmission of information via the Internet is not 100 percent secure. Although we will do our best to protect your Personal Information, we cannot guarantee its security; any transmission is at your own risk.
It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted Personal Information. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access.
We recommend that you take every precaution in protecting your Personal Information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as "friendly names") may be detectable by others outside your home, so you should not use Personal Information as part of your friendly names.
Training Systems Design websites and online services may contain links to websites or online services operated by third parties. Our services may also use or offer products and services from third parties, such as a third party app that works with a Training Systems Design service. Once you leave Training Systems Design websites, your activities are governed by the terms of use and privacy policies of the third party websites and online services. Training Systems Design is not responsible for the privacy practices or the content of these websites and online services, and we encourage you to carefully read the terms of use and privacy policies of any website and online service you visit.
Training Systems Design Websites and our services may contain social media features, such as LinkedIn’s “Like" buttons. These features may collect information about your device's IP address, set cookies to facilitate interaction with social media features or link you to a social media website where you may post Personal Information. All interactions with social media features are governed by the privacy policy of the social media company providing the feature.
If we offer and you participate in or post information to any live chat functionality on any Training Systems Design website, you should be aware that the information you provide there may be made available to others, and can be read, collected, forwarded or used by Training Systems Design personnel engaged in the chat function such as customer service department personnel and management. This information could also be used to send you unsolicited messages.
Under the California Consumer Privacy Act, you have the right to:
We will not charge or discriminate against you in connection with any such request. You may submit your request by calling +1 (805) 389-8101 or by emailing us at info@trainingsystemsdesign.com.
We may update this Privacy Policy from time to time, so please review it frequently. If we change our Privacy Policy, we will post the revised version here, with an updated revision date. If we make material changes to our Privacy Policy, we will notify you by email or prominently post a notice on this website.
Any dispute arising from or relating to this policy or to your use of Training Systems Design Websites or services shall be submitted to binding arbitration before a private arbitrator, rather than asserted in a court action. You recognize that you are waiving your right to file a lawsuit and waiving your right to a jury trial. The arbitration shall be conducted in Ventura County, California, before the Judicial Arbitration and Mediation Service (JAMS). You may commence an arbitration proceeding by contacting JAMS at (213) 620-1133 or through their website, https://www.jamsadr.com. The JAMS Streamlined Arbitration Rules & Procedures then in effect shall apply to the proceedings. Those rules are available on the JAMS website.
You further agree that you will not assert any class action or other representative claims arising from or relating to this policy or your use of Training Systems Design Websites or services. The waiver of class or other representative claims shall not apply, where a waiver of this type is prohibited by law.
This website is controlled and operated from the United States and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than the United States. We do not represent or warrant that the website or any part thereof is appropriate or available for use in any particular jurisdiction other than the United States. In choosing to access our website, you do so on your own initiative and at your own risk, and you are responsible for complying with all local laws, rules and regulations.
You agree to indemnify and defend us and to hold us harmless from and against all damages and liabilities caused in whole or in part by any unlawful actions or breaches of this policy committed by you, arising from or related to your use of Training Systems Design Websites or your dealings with our company. Your indemnity obligations cover any damages and liabilities arising from or related to any request submitted to us, including without limitation, requests for disclosure or deletion of personal information, and any unauthorized access to our website or computer systems obtained or facilitated through your computer or other electronic device.
You agree that in no event will our liability to you or any person claiming through you or on your behalf exceed the total payments you have made to us for any goods or services purchased in the 12 months prior to the submission of the claim.
We provide services only to persons who are age 21 or older. Any attempt by persons under age 21 to make purchases is strictly prohibited. We will not knowingly accept Personal Information submitted by a person under age 21. Any nonpersonal information obtained from a person under age 21 (for example, through the use of cookies) may be used as indicated in this Policy.
Should you have any privacy-related questions or comments related to this Privacy Policy, please contact us at info@trainingsystemsdesign.com.
If you have complaints or concerns about this Privacy Policy, please contact us at the above email. We treat all complaints about a breach of the privacy laws seriously. Someone from Training Systems Design will investigate your complaint and respond to you within a reasonable time.
Revised November 2021